The rules for how customers, and anyone acting through them, may use HyperNext infrastructure and services. The aim is simple: a platform that stays lawful, secure and available for every tenant. This policy forms part of the agreement under which we provide service, and applies alongside the Master Services Agreement.
We operate shared, mission-critical infrastructure for banks, government, healthcare and AI builders. The compact that makes that work is that no tenant's use of the platform may put another tenant, the platform, or the public at risk.
This policy sets the line. It is deliberately short and plain. It is not a list of clever exceptions. If a use is unlawful, abusive, or a threat to the security and availability of the platform, it is not permitted, whether or not it is named below.
| Field | Detail |
|---|---|
| Document title | Acceptable Use Policy |
| Classification | Public |
| Version | 1.0 |
| Effective date | June 2026 |
| Owner | Office of the Chief Information Security Officer |
| Approved by | The Board of HyperNext Data Center Limited |
| Next review | June 2027, or earlier on material or legal change |
| Applies to | All customers and users of HyperNext services |
This policy governs the use of all HyperNext infrastructure and services, including data center, colocation, cloud and managed services. It applies to every customer and to everyone the customer permits to use the service, including the customer's own end users.
The customer is responsible for ensuring that everyone using the service through them complies with this policy.
You may not use HyperNext services to store, process or distribute content that is unlawful under applicable law. This includes child sexual abuse material, content that incites violence or terrorism, content that infringes intellectual property or privacy rights, and content that is fraudulent or deliberately deceptive.
We do not monitor customer content as a matter of course, and we respect the confidentiality of what runs on our infrastructure. We act when we are credibly notified, or legally required to act.
You may not use the service to attack, disrupt or gain unauthorised access to any system, whether ours, another tenant's or a third party's. This includes distributing malware, launching denial-of-service attacks, port scanning or penetration testing without authorisation, intercepting traffic that is not yours, and circumventing access controls.
You may not send unlawful bulk or unsolicited communications, forge headers or identities, or operate open relays and proxies for abuse.
You must use the service in compliance with all applicable law, including Indian law for our Indian campuses, the Information Technology Act 2000 and its rules, and the Digital Personal Data Protection Act 2023 where personal data is involved.
You must comply with applicable export controls and sanctions, and you may not use the service for any purpose those laws prohibit.
You may use the capacity you have contracted for. You may not interfere with the service's operation, degrade it for other tenants, or attempt to consume resources you have not been allocated. Where a service is offered on a fair-use basis, the fair-use terms in your agreement apply.
Automated and high-volume use is allowed within your contracted limits and the terms of your agreement.
You are responsible for the content you place on the service and for the conduct of everyone who uses it through you. You must have the rights and lawful basis to process the data you bring, and you must honour the rights of the people that data belongs to.
Where you act as a data processor for your own customers, the Data Processing Agreement governs that relationship with us.
We welcome responsible security research. You may test only systems you are authorised to test, within scope, and you must report findings to security@hypernxt.com rather than exploit or disclose them. Testing that degrades the service for others, or that targets another tenant, is not permitted.
Where use breaches this policy, we may remove or disable the offending content or activity, and in serious cases suspend the service, following the notice provisions in your agreement. Where there is an imminent threat to the platform, other tenants or the public, we may act first and notify promptly afterwards.
We will always act proportionately, and we will restore service as soon as the issue is resolved.
If you believe HyperNext infrastructure is being used in breach of this policy, tell us at abuse@hypernxt.com. Please include enough detail for us to investigate. We take every report seriously.
This policy forms part of the agreement under which we provide service to you. It applies alongside the Master Services Agreement, the Service Level Agreement and the Data Processing Agreement. Where this policy and a signed agreement differ on a specific point, the signed agreement governs.
Service: any HyperNext infrastructure or managed service. Customer: the entity that contracts for the service. User: anyone who uses the service through a customer.
Report abuse: abuse@hypernxt.com. Security findings: security@hypernxt.com.